FAQs
Are you Licensed to Sell Ants?
Yes, we are USDA-APHIS approved for sales and shipping. If you wish to see our current permits, please contact us at antopiausa@gmail.com
What States can you sell/ship ants to?
Our current USDA-APHIS approved sales and shipping permits allow us to ship many states . Please review the product description of each individual species carefully to see what states they are permitted to be shipped and sold to.
D.O.A Policy
Our D.O.A policy guarantees a replacement or refund for any colony or queen that does not survive during transport, with some exceptions (such as discounted or sale items). To qualify for this guarantee, customers must purchase an insulated shipping box and cool pack when temperatures are above 80 and overnight shipping or 2-day shipping for the Myrmecocystus genus, as they are fragile during transport. Insulated boxes and hot/cold packs are provided for free with overnight shipping. If a colony or queen suffers a major loss during transport, customers must contact us with pictures or video within 15 minutes of receiving the shipment and we will respond within a day. WE DO NOT DO SIGNATURE REQUIRED AS THIS CAN CAUSE MORE DELAY ISSUES.IT IS CUSTOMERS RESPONSIBILITY TO KEEP TRACK OF SHIPPING UPDATES TO MAKE SURE PACKAGE IS NOT LEFT OUTSIDE IN THE ELEMENTS.
Shipping Practices
Ensuring the Safe Arrival of Your Ant Colony or Queen
At Antopia, we prioritize the safe delivery of your new ant colony or queen, and we have established comprehensive policies to ensure their well-being throughout the shipping process. We understand the importance of diligent planning and precautionary measures in guaranteeing a successful and hassle-free experience for our valued customers.
To provide you with flexibility and convenience, we offer a range of shipping options. Our trusted partners include USPS, UPS, and FedEx, allowing you to choose the service that best meets your requirements. Rest assured that our team diligently works with these carriers to guarantee the safe transportation of your ant colony or queen to your designated address.
We recognize the significance of minimizing temperature fluctuations during transit, as extreme temperatures can potentially harm your ants. To address this concern, we strongly recommend purchasing an insulated box along with cold or hot packs. These items can be conveniently found in our dedicated Ant Keeping Accessories section. As an added benefit, we include these insulation materials free of charge with all overnight shipping purchases, ensuring optimal conditions for your new ants.
To ensure prompt delivery and avoid unnecessary delays, we strictly adhere to a shipping schedule that prioritizes the condition and well-being of your ants. Our shipments are dispatched on Mondays through Wednesdays for both standard and overnight shipping options. This strategic approach guarantees that your ants spend the minimal possible time in transit, reducing the potential stress associated with longer shipping periods.
In line with our commitment to delivering premier service, our policies state that if, after placing an order and agreeing to our terms and services, you subsequently order a species that cannot be shipped to your state, we reserve the right to substitute the species with a suitable alternative. The substituted species will be one that we possess all necessary permits to ship to your state - rest assured, this substitution will be made at our discretion, ensuring compliance with local laws and regulations.
At Antopia, we take immense pride in our dedication to providing you with a seamless ant ordering experience. By upholding strict shipping protocols, offering insulation accessories, and implementing a thorough understanding of local regulations, we ensure the safe arrival of your new ant colony or queen. Trust us to deliver your ants with the utmost care and attention, allowing you to embark on a successful ant-keeping journey.
CAUTION
The ants you have received by a permitted commercial company are strictly regulated by the U.S. Department of Agriculture for distribution for educational purposes in your state. These ants pose risks to American agriculture and the environment if misused in violation of the permit
conditions and instructions in this letter. Your cooperation is essential to ensure proper disposal of ants when you are finished with your use.
To protect American agriculture and the environment
please follow these steps:
• Do not distribute these ants to anybody else.
• Do not release the ants.
• To dispose of the received ants, place them in plastic bags and use one or more of the following methods: 1) immerse them in 10% Clorox solution for 8 hours, 2) pour rubbing alcohol into the plastic bag and wait one hour before dispose them, 3) place the ants in the bag in the freezer for 8 hours, 4) or microwave them for 1 minute prior to disposal.
If you have question about keeping, handling, or disposing these ants, please contact your supplier, APHIS-Plant
Protection and Quarantine at
(866) 524-5421, or pest.permits@usda.gov
THANK YOU FOR YOUR COOPERATION AND
ENVIRONMENTAL AWARENESS
Photos purchased for use from Mason Salem.